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The Users page provides management of user settings like voicemail, call= forwarding and password resets.
Users Landing Page= strong>
Select the location you wish to view and edit. Select Telephony Setup an= d Users to bring up Users for that specific location.
The following information can be found on the Users landing page:
When selecting the edit icon the following options are available:
Edit (Edit main user settings):
User Features is read only that shows all features assigned to the user = based on their seat type. Additional features shows features assigned= to the users as an add on service.
Manage the user's voicemail settings. Click Here to learn about managing user set= tings.
Manage user's Call Forwarding Settings.
Call Forward Always:&= nbsp;Automatically forward all your incoming calls to a different phone num= ber
<= /p>
Call Forward Busy:&nb= sp;Automatically forward your calls to a different phone number when your p= hone is busy
Call Forward No Answer: Automatically forward your calls to a different phone number when y= ou do not answer your phone after a certain number of rings
Call Forward Unreachable: Automatically forward your calls to a different phone number when= your device is disconnected
Simultaneous Ring Personal allows you to list up to 10 phone numbers you= would like to ring at the same time as your primary phone when receiving a= n inbound call. This feature is helpful when you are not at your phone but = you would like your cell phone to ring when you get a call. Warning: = if your cell phone or other phone has voice mail that picks up before your = office voice messaging picks up, your voice mails could be on your cell pho= ne messaging system!
Do Not Ring My Simultaneous = Ring Numbers if I=E2=80=99m already on a call =E2=80=93 if checked s= im ring will not ring one of your additional numbers if you are already on = an active call.
Answer Confirmation Required= =E2=80=93 If enabled, the user will need to select any digit on the= ir phone to indicate they want to receive the incoming call. This hel= ps differentiate between an incoming personal call versus a work call.
Shared Call Appearance (SCA) allows you to have more than one devic= e (or user) assigned to your user account/primary device.
Options:
Line label is an optional field currently available to the Cisco Multi-P= latform Phone series. This feature allows you to enter an alphanumeric char= acter (0-9, a-z, A-Z) on the primary line and/or shared call appearances.&n= bsp;
Use Case 1: Edit User (Primary Line)
Line Label (Optional) Field is greyed out= because there is no Phone Model/MAC Address applied.
Step 1: Select a Cisco MPP p= hone model and enter a MAC Address to unlock the Line Label field
Step 2: Enter characters to refle= ct on the line label NOTE: ONLY alphanumeric characters (0-9, = a-z, A-Z)
Use Case 2: SCA Line Label
The following settings are applied in the Shared Call Appearance TAB in = OSSmosis 5.
Step 1: Select: Create Addit= ional Device from ACTIONS
Step 2: Create an SCA Line Label = for "Additional Device"
Step 3: Select a Cisco MPP series= device THEN enter the total number of Line Appearances, Line Label, and MA= C Address of the device being managed
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Use Case 3: Edit/Delete SCA Line Labels
The following instructions are applicable= if a managed SCA requires a Line Label EDIT or Delete
Step 1: Select the managed SCA fr= om the Additional Devices and select EDIT to update the SCA Line Lab= el OR select DELETE to REMOVE THE SCA and Line= Label
Step 2: Edit the SCA Line Label t= o another character and press SAVE NOTE: ONLY alphanumeric cha= racters (0-9, a-z, A-Z)
Busy Lamp Field allows you to create a list of users to monitor on your = handset. Please contact your CTA or Support to find out what phone ty= pe you have and the abilities to manage this.
Options:
Adding new Users:
Allows users to exclude themselves from the Group and Enterprise Directo= ry.
Options: