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In This Article
This guide covers the items you should review and configure to get your = Trend Micro Worry Free tenant up and running based on your organizational r= equirements.
TIP
The complete Trend Micro Worry Free Services online hel= p can be referenced in the Trend Micro Online Help Center.
Additional getting started information can be found in these articles:= p>
To access your Worry Free management console, use the below URL. O= n the sign in page, enter your account username and password.
https://wfbs-svc-nabu.trendmicro.com/?T= enantID=3D66c2U
The Worry Free management console has a very robust online help system.&= nbsp; For detailed information and step-by-step instructions, you should re= ference the online help system. If you are new to Worry Free, check o= ut the How-To Videos provided by Trend Micro.=
If you're not signed in to the Worry Free management console, the comple=
te Trend Micro Worry Free Services online help can be referenced in the
If you need further assistance, please submit a ticket via the <= a href=3D"https://www.evolveip.net/support/contact-support" class=3D"extern= al-link" rel=3D"nofollow">Evolve IP Support Page, or use the i= nformation listed in the Worry Free Technical Support page.
You are billed by Evolve IP for the number of server & desktop licen= ses (seats) allocated to your Worry Free tenant, not what you use. If= you need to change the number of seats allocated to your Worry Free tenant= , please submit a ticket via the Evolve = IP Support Page or contact your Evolve IP account representati= ve.
To view your allocation, sign into the Worry Free management console, navigate to Adm= inistration > Licensing Information, and check the desktop/server seat count.
To view the number of seats you are using, navigate to Security = Agents and check the number next to All Security Agents.
When a new Worry Free tenant is provisioned, the user account created du= ring the provisioning process is assigned the tenant administrator role.&nb= sp; This account has special permissions to view product licensing and to m= anage user accounts within the Worry Free Management Console.
IMPORTANT= p>
There can only be one tenant admin account, and the ten= ant admin account is the only account that can manage user accounts in your= Worry Free management console.
Additionally, when a tenant admin creates user accounts in the Worry Fre= e management console, the usernames chosen must be unique across all Worry = Free tenants managed by Evolve IP. Therefore, if you receive a messag= e that a username has already been taken, it's because that username is bei= ng used in another Worry Free tenant managed by Evolve IP.
To manage the tenant admin account, sign into the Trend Micro Products/Services Portal, and click on = My Account in the top-right corner of the page.
Using the tenant admin account, sign into the Worry Free Management Console, and go to
You reset your account password on the sign-in page. Evolv= e IP cannot reset passwords for you.
When you reset your password, the email address associated with your use= r account will receive an email notification with instructions.
IMPORTANT= p>
The email notification will have a "From" address of support@evolveip.net, but it will come from the Trend Micro =
email servers. This may trigger anti-spoofing rules in your email gat=
eway, and therefore, we recommend whitelisting the Trend Micro email relay =
servers.
Trend Micro Email Relay Servers
Hostname | IP Address |
---|---|
sjc1-rly1.sdi.trendmicro.com | 150.70.184.32 |
sjc1-rly2.sdi.trendmicro.com | 150.70.184.33 |
The Worry Free management console has 3 predefined roles that can be ass= igned to user accounts. These roles cannot be changed, and new roles = cannot be created.
Role | Description |
---|---|
Administrator | Can access all features and functions except = user account management. Only the tenant admin account can manage use= r accounts. |
Support Administrator | Can access all Security Agent management feature= s and can also create reports. |
Auditor | View only access to most features and functions.= |
Group-based access control allows you to associate Worry Free user accou= nts with one or more Manual Groups or Active Directory OU groups, which all= ows you to scope a user account to a subset of endpoints to manage.
Administration settings include the below. For detailed informatio= n about these settings, consult the online help from within the Worry Free = Management Portal:
If you have data collection and residency requirements, please refer to = the following KB articles from Trend Micro.