Most businesses are considering moving to a cloud-based call center to improve customer experience, reduce expenses and optimize employee productivity. Often times, organizations aren’t sure of the challenges and changes to expect when moving to a cloud call center. Is your organization considering a cloud-based call center as part of their 2017 budget? Watch the on-demand version of this 24 minute webinar and find out if you’re ready to take advantage of the cloud.

In this webinar, you will learn about:

  • The challenges to be addressed to ensure a smooth transition to the cloud
  • Quality of Service (QoS) and why it’s critical to understand
  • Change Management i.e. impact of this technology on the organization
  • How to prepare for the big cutover day
  • Game-changing doors that will open up for your cloud call center
  • VIDEO LINK: 24 Minute Live Webinar: 5 Things You Should Know Before Migrating To The Cloud

    PRESENTATION LINK: Webinar – Top Things to Know Before Migrating to Cloud