“The Modern Workspace”

The Evolve Office Open Seating service is a new design to the Broadworks Hoteling feature, allowing users to provision and use specific phones within the office, with their own profile settings. Open Seating provides customers greater flexibility in where and when to work, while promoting the idea of a mobile workforce.

When this service is authorized to a group, the administrator can provision a list of Open Seating Hosts. An Open Seating Host is a phone that sits idle and can only dial 911 services until a user logs into the phone. A user with the Open Seating Guest service enabled can create an association with the host phone. After the host-guest association is established, the host phone device is reconfigured with the guest user’s device settings.

Features

  • Phone Profile
    In the new Open Seating feature, the Host phone downloads and is reconfigured with the Guest’s phone profile when the guest is associated with the host phone. For example, once the guest logs into a host, speed dial keys, busy lamp buttons, and shared call appearances are downloaded to the phone just like the guest was sitting at their primary phone (if applicable).
  • Alternate device
    When a Guest is associated with a Host, the host device is treated as an alternate device. Like a shared call appearance, when users associate with an open phone, their primary device will remain active for incoming calls and notifications. Calls originating from the user’s   primary device are also allowed. The guest’s primary device is also alerted on incoming calls.
  • Licensing
    Open Seating licensing requires a virtual subscriber and one premium seat license for deployment. This is an advantage over traditional hoteling feature, which requires two premium licenses to function.

Benefits

  • Reduces real estate overhead by allocating workspace efficiently
  • Reduce costs on handset expenses, both CAPEX and OPEX
  • Possibly reduce the amount of switching infrastructure on the LAN allocated for phones
  • Cuts down on IT, phone, furniture and other resources for permanent stations
  • Increases employee satisfaction and improves talent acquisition/retention when telecommuting is promoted by the business
  • Improve communications and employee satisfaction when traveling between offices

Pricing

  • Open Seating Host (EOOPENSEATHOST)…………………………………………………………..…..$8.95 MRC
    • The Open Seating Host is the phone that sits idle in the office waiting for a user (Guest) to log into the phone for use.  It’s only capability is dialing 911 until a user logs into the phone.
    • The Open Seating Guest service is included with Enhanced, Premium and UC User bundles.  The service not not activated by default; it will need to be activated for each user by project management during the implementation phase.

Business Rules

A few business rules ensure that Open Seating is positioned properly and aligned with Evolve IP’s HPBX suite of products:

  • Open Seating Guest can only be applied to the following seat types:
    – Enhanced Users
    – Premium Users
    – UC User Bundle
  • All phones will need to be a VVX+1 model
  • Open Seating Hosts includes a VVX301 model phone. All other models will require a handset upgrade.
  • Guests and Hosts need to be the same phone model:
    • If all guest devices use VVX401s, then the hosts will also need to be VVX401s.
  • Open Seating applies for HPBX deployments in the US, Canada, and International locations
  • Available to new customers and renewals

Use Cases

24/7 Call Center Shops: An organization has 100 agents working 3 different shifts (no more than 35 agents per shift) and does not have enough resources to give everyone their own workstation. Open Seating will allow you to order only enough host devices for their largest shift (35) and allow agents to sit at any workstation they choose. Agents will need to sign in and “associate” themselves to the host device at the beginning of each shift.

Mobile Workforce: Customer X has 4 offices across the globe, with 20 users travelling between locations on a quarterly basis. Open Seating Host devices can be set up and assigned to each location, in designated areas, where these users can work from. Open Seating will allow those users to have the same look & feel that they have with their primary phones, appear on the host devices.

 

Additional Resources

Open Seating Quick Reference Guide

Open Seating Datasheet

 

Frequently Asked Questions

 1. Are there any requirements to set up Open Seating in my office?

Yes. Open Seating Guests will need to be assigned a Premium, Enhanced or UC User seat license. The Host device will also need to match the phone model type of the guest phones. Lastly, only VVX+1 model phones are eligible for Open Seating.

 2. Open Seating appears to cost more than Hoteling. Is this true?

The price of an Open Seating Host license is higher than the combination of a Hoteling Host and Guest license, but Hoteling requires TWO premium seat licenses, whereas Open Seating consumes ONE license (the Open Seating Guest license is included with a qualified seat type).

 3. I’ve been using Hoteling for years with Evolve. Can I switch over to Open Seating?

Currently, Open Seating is available to new customers and existing customers, who are up for renewal. The reason for this is due to the DMS protocol being used for the service. Existing customers will need to have their account transitioned over to DMS before Open Seating can be used.

4. My staff uses VVX 401 phones at HQ. Will I be able to set up Open Seating Host phones in my remote offices for those users who travel?

Yes, but the host devices (VVX301, by default) will need to be upgraded to the VVX401 phone model. Open Seating requires that the Guest and Host devices are the same.

5. I have a user who signed into a host device, but is not seeing two of his speed dial line keys. Why is that?

Open Seating supports Speed Dial 8 or 100 set ups ONLY. Locally saved speed dials, set on the user’s primary handset, will not carry over to the host device, when logged in.

6. If a guest is signed into a host device in one office and decides to move into another office with a host phone, without signing out of the first phone, what happens?

In that scenario, the system will allow the guest to log into the second phone, but will also log them out of the first device.