Cloud Brief – Cloud Call Center

    A cloud call center is a network-based service in which a technology provider owns and operates call center technology and delivers these services remotely to businesses in a monthly subscription model. Many descriptors have been used to explain this concept including: Virtual Call Center, Hosted Call Center and Call Center-as-a-Service. Cloud Call Center – Cloud […]

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    Cloud Brief – Moving Virtual Desktops to the Cloud

    By moving virtual desktops to the cloud, instead of an internally deployed and managed data center, companies can realize all the promised benefits of virtual desktops—centralized management, improved data security and simplified deployment— without the exorbitant cost, limitations or hassles of VDI. Why move the complexities and costs of managing physical desktops to anoth-er complex […]

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    Cloud Brief – TCO

    When considering any new financial undertaking, you need to conduct a comparison between what you are already spending and what you will spend. In most financial comparisons, you can look at previous patterns to predict future costs or options. Download TCO Cloud Brief

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    White Paper – Business VoIP Buyers Guide

    The purpose of this white paper is to provide a roadmap for businesses to understand and assess their VoIP options. The roadmap lays out the primary drivers behind a business’ decision to move to VoIP, the basics of the technology, the considerations you should be aware of before embarking on a VoIP project, and the […]

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    White Paper – Business VoIP Buyers Guide

    The purpose of this white paper is to provide a roadmap for businesses to understand and assess their VoIP options. The roadmap lays out the primary drivers behind a business’ decision to move to VoIP, the basics of the technology, the considerations you should be aware of before embarking on a VoIP project, and the […]

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    White Paper – Unified Communications

    Simply stated, unified communications (UC) refers to the concept of consolidating phone, email, fax, chat, video and collaboration into a single unified channel, either on a device or on a computer. If you receive a voicemail, it is deposited in your email inbox where you can listen to the message, review the availability status of […]

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    White Paper – VDI (virtual desktop infrastructure)

    Physical desktop computers just don’t make sense anymore for business – from cost, mobility or support standpoints. Following on the heels of explosive virtualized server growth, comes the pervasiveness of virtualized desktops. The value that Virtual Desktop Infrastructure (VDI) is bringing to organizations has made it one of the hottest technology topics in business today. […]

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    White Paper – Virtualization (Solution Brief)

    Approximately 70 percent of a typical IT budget in a non-virtualized data center goes toward just maintaining the existing infrastructure–leaving little time to focus on the business. Download Virtualization (Solution Brief) Whitepaper

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    White Paper – Virtualization 101

    Approximately 70 percent of a typical IT budget in a non-virtualized data center goes toward just maintaining the existing infrastructure–leaving little time to focus on the business. Download Virtualization White Paper

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