ECS – Identifying Agent IDs for Monet

    For those ECS customers that are leveraging Monet WFM for forecasting volume and scheduling agents, here are the steps needed to identify the Agent IDs for any new agents that you add to Monet. Navigate to https://ecs-apps.voip.evolveip.net/API/test.html Enter your ECS username, password, and your Organization’s abbreviation. The Organization abbreviation is the [ORG] portion of the […]

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    ECS Agent – Warm Transfer with 3-way Conference

    When performing a warm transfer inside the ECS Agent client that includes a 3-way conference where all parties are connected at the same time, the following steps should be followed: Click Consult  and contact the other Agent Click Start Conference to join all 3 parties together Click Stop Conference to put both calls on hold Expand the Telephony Sessions  to […]

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    ECS Password Policy

    Agents and Supervisor’s will need to reset their password when first logging into their Agent or Supervisor Client or forgot their password and need to have it reset by an Admin or Supervisor. Below outlines the ECS Password Policy when resetting a password: Passwords may not contain the user’s Account Name or part of the […]

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    How to Install ClickOnce for Firefox

    How to Install ClickOnce for Firefox If you are using Firefox to run the ECS Agent or Supervisor clients, you will first need to install ClickOnce for Firefox. Click on Open Menu in Firefox, followed by Add-Ons 2.Within Get Add-ons, search for ClickOnce 3. Click on the Install button next to FxClickOnce 4. Once installed, […]

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    How to Install ClickOnce for Google Chrome

    How to Install ClickOnce for Google Chrome If you are using Chrome to run the ECS Agent or Supervisor clients, you will first need to install ClickOnce for Google Chrome. To access the Chrome Web Store, click here Click the Add to Chrome button The application will download to your system tray, run the .exe […]

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    Softphone Deployment Best Practices Guide

    In order to ensure the best possible experience with softphone clients for audio and video calling, Evolve IP has identified several recommended designs for both local installations and virtual.  Each design has independent Quality of Service (QoS) recommendations that ensure soft client traffic is properly tagged and prioritized from the end user machine, across the […]

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