FAQ: Voicemail Passcode Rules

    Must be at least 6-digits long Cannot be repeated digits (e.g. 111111) Cannot be sequential digits (e.g. 123456, 987654) Cannot be repeated patterns (e.g. 232323, 123123) Cannot be the user’s own extension, phone number Cannot be the user’s own extension, phone number reversed Cannot be the old (last) password

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    FAQ: Where are the PDF files I printed from my virtual desktop (VDI)?

    The printers available on the Evolved Desktop are the same ones installed on the local computer. Thus If you have a PDF writer installed on the local computer and you print to this printer from the virtual desktop and all seems to go well. BUT you cannot find your file. Minimize the Evolved Desktop and you should find the […]

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    FAQ: Why are certain speed dials disabled?

    Why are certain speed dials disabled?   While technically usable when dialed properly (using the appropriate prefix), Evolve IP has for your convenience, and in accordance with best practices, disabled the following Speed Dial 100 numbers to prevent accidental dialing of services such as Operator assistance and emergency services:   00 – These two digits, […]

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    Queue Callback – Frequently Asked Questions

    Frequently Asked Questions | Queue Callback What are my threshold options for Queue Callback? Queue Callback thresholds include Estimated Wait Time, Number of Calls in Queue and Longest Waiting Call in Queue. Customers will   be able to choose any or all thresholds for their queues. How many queue callback calls can held at one […]

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    Skills-Based Routing – Frequently Asked Questions

    Frequently Asked Questions Q. What is Skills-Based Routing? A. SBR is a routing option that will properly align the “right” agent to each call by defining each agent’s skill levels (or proficiencies) with each call type. Q. What if I want to change my queues back to priority routing? How easy is it for me to […]

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    Virtual Data Center FAQ’s

      What is a Resource Reservation Pool? Resource Reservation Pools are computing assets (CPU, RAM, and Disk) that are allocated to a Virtual Data Center. Evolve IP assigns VMWare virtualization computing resources to each customer’s Virtual Data Center based on their selection in the order process. The reservation pool is made available to the IT […]

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