2017 Contact Center Trends & Market Survey Paper

    We recently conducted a survey of 144 contact center professionals and received some fascinating statistics on the market trend & business needs of contact center businesses. Here are some highlights: Top 3 investment priorities: 5%: Multi-channel/Chat/E-mail/Social Media 5%: Metrics/Business Intelligence/Reporting 28%: Workforce Management Insufficient reporting & analytics continues to be the biggest contact center challenge […]

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    Analog Port

    Return to Table of Contents Product Description An extension or 10-digit DID on Evolve IP Platform that supplies ring and dial tone to an analog device.   The hand-off is a standard RJ-11 connector for basic telephone equipment, analog cordless phones, overhead paging systems, fax machines, and other basic analog equipment.  An analog telephone adapter (ATA) […]

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    BaaS for Office 365 | Set up Requirements

    Requirements for Service: **Client must have their email already being hosted with Microsoft Office 365 before we can begin the setup of BaaS for Office 365** The client does not setup anything on their side, this service is fully managed by Evolve IP.  The client will not have a portal to manage the mail.  We need […]

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    Call Center Dashboard Enhancement Release | 4.4.18

    Call Center Dashboard Enhancement On Wednesday, April 4th, 2018 from 10:00 PM to 1:00 AM an enhancement to the Dashboard’s Wallboard view will be performed. This enhancement enables greater flexibility to view your customized Wallboard configurations from multiple devices. Currently, any customized Wallboard widget settings are saved to the local device. This upgrade will change […]

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    Call Center Dashboard | Wallboard View Enhancements

    Call Center Dashboard | Wallboard View Enhancements The new Wallboard View (available in Chrome, Firefox & Safari only) New feature enhancements are now available for the Dashboard Wallboard View*. This will be Phase 1 of the of Call Center Dashboard revamp, which will be taking place this year. New Wallboard Design Our new widget-based design will allow users […]

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    Call Center Dashboard | Wallboard View Update

    Call Center Dashboard | Wallboard View Update The new Wallboard View (available in Chrome, Firefox & Safari only) We are excited to announce the release of two new features to our recently redesigned Wallboard View on Friday, September 30th. Both of these enhancements were implemented in response to customer feedback and geared to improve the user experience, closing […]

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    Case Study – Credit Union 1

    Business Situation:Credit Union 1 was using multiple disparate phone systems across 26 branches, which was a burden for the small IT department tasked with facilitating call center processes. The responsibility for learning these varied and antiquated systems impacted the overall effectiveness of the call center across the branches. Solution: Evolve IP’s OneCloud™ offerings include a cloud-based […]

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    Case Study – Wellsboro Small Animal Hospital

    Wellsboro Small Animal Hospital Improves Efficiencies with Veterinary-Specific Cloud-based Solutions. Award-winning Cloud Solutions Enable Veterinary Practice to operate Multiple Locations as a Single Organization. Case Study – Wellsboro Small Animal Hospital

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    Cloud Adoption Trends for Financial Industries

    Evolve IP’s Survey of 110+ Credit Union, Banks and other Financial Professionals Reveals Cloud Growth, Compliance Needs & Deployment Trends. Download this infographic to learn about the latest Cloud Adoption Trends for Financial Industries: Cloud Adoption Infographic

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