ECS Agent – Warm Transfer with 3-way Conference

When performing a warm transfer inside the ECS Agent client that includes a 3-way conference where all parties are connected at the same time, the following steps should be followed: Click Consult  and contact the other Agent Click Start Conference to join all 3 parties together Click Stop Conference to put both calls on hold Expand the Telephony Sessions  to […]

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How to Install ClickOnce for Firefox

How to Install ClickOnce for Firefox If you are using Firefox to run the ECS Agent or Supervisor clients, you will first need to install ClickOnce for Firefox. Click on Open Menu in Firefox, followed by Add-Ons 2.Within Get Add-ons, search for ClickOnce 3. Click on the Install button next to FxClickOnce 4. Once installed, […]

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How to Install ClickOnce for Google Chrome

How to Install ClickOnce for Google Chrome If you are using Chrome to run the ECS Agent or Supervisor clients, you will first need to install ClickOnce for Google Chrome. To access the Chrome Web Store, click here Click the Add to Chrome button The application will download to your system tray, run the .exe […]

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