Setup Client: How to Validate before Deployment

How to Validate before Deployment: The Setup client now performs error checking before every deployment.  The validate button must be selected first before deploying any changes.  This helps to ensure that there are no errors in the changes of the setup before rolling out to production. When making any changes within the Setup client, the […]

Read More

ECS Setup Portal: Staffing – Agent Management via Bulk Upload

Agent Management via Bulk Upload Agent management via bulk upload allows for the creation and modification of one or multiple agents including skills, passwords, load allowance and agent characteristics within the staffing tab of the Setup Client.  The bulk upload also allows for the creation and assignment of new skills without needing to first add […]

Read More

ECS Setup Portal: Implementation – Rest API

Implementation: Rest API The Rest API is used to send or retrieve data between ECS and the customers external system.  Once a REST API Data container has been created it will be activated from the API Trigger tab within the Implementation subsystem. Parameters URL – Customer provided URL and destination for the data Authentication Method – Currently […]

Read More

ECS Setup Portal: Business Structure – Staffing

Business Structure: Staffing The Staffing page allows for the management over which agents and supervisors are currently joined/supervising a Business Process as well as the creation of Agent teams. Agents: Agents in the left hand column represent all agents currently assigned and joined to the Business Process.  All agents in the right hand column are […]

Read More