Setup Client: How to Validate before Deployment

How to Validate before Deployment: The Setup client now performs error checking before every deployment.  The validate button must be selected first before deploying any changes.  This helps to ensure that there are no errors in the changes of the setup before rolling out to production. When making any changes within the Setup client, the […]

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ECS Agent – Warm Transfer with 3-way Conference

When performing a warm transfer inside the ECS Agent client that includes a 3-way conference where all parties are connected at the same time, the following steps should be followed: Click Consult  and contact the other Agent Click Start Conference to join all 3 parties together Click Stop Conference to put both calls on hold Expand the Telephony Sessions  to […]

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ECS Release v5.0.1 – December 2018

We are excited to announce the Evolve Contact Suite (ECS) December 2018 v5.0.1 release that includes new capabilities for our customers. Sunday, December 9th at 10 PM Pacific Time What Do You Need to Know? Any changes made to your environment must be fully deployed via Setup before the upgrade and previously deployed versions will […]

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ECS – Identifying Agent IDs for Monet

For those ECS customers that are leveraging Monet WFM for forecasting volume and scheduling agents, here are the steps needed to identify the Agent IDs for any new agents that you add to Monet. Navigate to https://ecs-apps.voip.evolveip.net/API/test.html Enter your ECS username, password, and your Organization’s abbreviation. The Organization abbreviation is the [ORG] portion of the […]

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