Call Forward allows you to forward specific calls matching your pre-defined criteria to a different phone number. The criteria for each Call Forwarding Selective entry can be a list of up to 12 phone numbers (DID or extension) or digit patterns and a specified time schedule. All criteria for an entry must be satisfied for the call to be forwarded (phone number and day of week and time of day). If the call is not forwarded, the call continues as if this service was not turned on.
When applying a Time and Holiday Schedule to the same Call Forward Selective rule, it is important to note that both schedules need to be active for that rule to take effect. If the intent is to apply both a Time Schedule (for normal business hours) and a Holiday Schedule (for company holidays), two separate rules need to be created. The rules are activated in the order they are listed. We advise you to put a number into each rule’s name to ensure they activate in the proper order. We recommend that you apply the Holiday Schedule followed by the Time Schedule. For example, create a “1. Holiday Rule” and “2. Business Hour Rule” separately when you want to apply both a Holiday Schedule and Time Schedule to the same object.
Call Forward (Advanced) Settings must be turned on by your Project Manager or Support. Call Forwarding rules can be applied to Hunt Groups, Auto Attendants, Call Center and at the User level.
Adding a Call Forwarding Rule
Before Enabling Call Forward, a Default Phone Number must be added and a Call Forwarding Rule must be created.
4. When all options have been added, select the Actions Icon and Save.
5. The new rule will appear on the Call Forwarding Settings page
Call Forwarding Always
When enabled, all calls regardless of time schedule, will forward to the number entered.
Call Forwarding Busy
When enabled, if the main number is busy, the caller will be forwarded to number entered.