Cloud Fax User Guide: CloudFax USER GUIDE
Cloud Fax Quick Reference Guide – Cloud Fax QRG
Windows Driver: 32bit and 64bit
Cloud Fax VISIO
FIREWALL UPDATE WITH SENDING/RECEIVING FAXES:
If you obtained the following error from the driver or are unable to send/receive faxes:
Please OPEN ports:
Port 8090 and 8094 to faxsrv1.ipfax.net
This should resolve any firewall related issues of concern.
How many attachments per email to Fax?
A: Email to Fax allows up to three (3) total attachments.
How many fax numbers can I send the one fax to?
A: The driver client allows to send 10 of the same faxes at a time
What is the size limit for each email to Fax?
A: The maximum size limit is determined by your email service provider.
How can I get a confirmation that the Fax was sent successfully?
A: Fax Confirmation text-only update is enabled by DEFAULT to the mailbox linked to the Cloud Fax DID. Additional configuration options are available to receive the confirmation with the first page and all pages sent.
How can I know if successfully faxed an International Fax DID?
A: The Fax Confirmation update includes a country destination field for your visibility.
Are Email to Faxes encrypted?
A: Yes, TSL encryption is DEFAULT when sending faxes from the windows driver client. When sending faxes directly from email, the customer mail server will need to support TLS.
How can I link my entire department to one Cloud Fax line?
A: All users would be required to be active same email distribution list mailbox and be able to send FROM that distribution list. However, please note that the Windows Printer Driver allows sharing logins in order to SEND from the desktop. Please see the user guide for additional information.
Are we able to rebrand the Windows driver client?
A: Yes. Advanced instructions can be provided if requested to your Evolve IP Project Manager prior/during the Implementation process.
What if the Faxes get stuck or being sent to Junk Mail folder?
A: Simply allow and/or whitelist this domain: Fax <fax@ipfax.net>
So the driver client is Windows ONLY, what about Apple Mac users?
A: These end users will only be able to use the Cloud fax from desktop email
Does Cloud Fax integrate with Office 365 (mail)
A: Yes, we do. We deliver cloud faxes to emails that are obtained/managed from Office 365.
Can I link Cloud Fax to an existing fax machine?
A: No, the product has been designed to be a cloud-based only solution. If your organization STILL needs to use a physical machine, we can still offer our existing Cisco ATA’s to connect to your Fax POTS line.