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The Help Desk Challenge feature is an additional security layer that allows your support team to verify an end-user by using a call-and-response process. When an end-user contacts your support team the support team can verify the identity of the end-user via a passphrase or a question and answer, which is stored in the user's profile.
Disabled | The help desk challenge feature is disabled. |
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Question and Answer | The help desk challenge feature is enabled, and the challenge method is a question and answer. |
Passphrase Only | The help desk challenge feature is enabled, and the challenge method is a passphrase. |
When Help Desk Challenge is turned on, users will be prompted to configure their question/answer combination or passphrase. |
The Question and Answer method will appear like this to users. They can access their challenge settings from the My Settings page in the Clearlogin user portal.
The Passphrase method will appear like this to users. They can access their challenge settings from the My Settings page in the Clearlogin user portal.
To verify a user with Help Desk Challenge: