In This Article |
In this article you will be adding your unique Teams Direct Routing domains to your Office 365 tenant. These routing domains are created and managed by Evolve IP. Additionally, you will be creating a new user/service account for each of the routing domains.
Here's an example of the routing domains and user/service accounts. Do NOT add the below domains to your Office 365 tenant. You will receive your own unique domains from Evolve IP.
Location | Routing Domain | User/Service Account UPN |
---|---|---|
Evolve IP East | c1005437.phl01.us.teams.evolveip.net | eip-tdr@c1005437.phl01.us.teams.evolveip.net |
Evolve IP West | c1005437.las01.us.teams.evolveip.net | eip-tdr@c1005437.las01.us.teams.evolveip.net |
*Note: you will receive unique domains for your configuration from the Evolve IP delivery team.
NOTE Adding a domain to your Office 365 tenant requires Global Administrator permissions. |
After Evolve IP has created your direct routing domains, perform the following steps to add each domain to your Office 365 tenant:
Sign into your Microsoft 365 Admin Center with a user account that's a Global Administrator.
In the left navigation pane, browse to: Settings > Domains
In the main window, click the + Add Domain button.
Enter or paste in your Teams direct routing domain, and click Use this Domain at the bottom of the page.
Copy the TXT Value and/or take a screenshot of the information as shown below, and email the info to Evolve IP. The TXT Value needs to be added to your domain's DNS zone, which is done by Evolve IP.
Once the TXT value has been added to your DNS zone by Evolve IP, you can click the Verify button, which forces Microsoft to check for the DNS record.
To verify the domain later, click the Close button in the bottom-right corner of the page.
For each routing domain added to your Office 365 tenant, you need to create a user/service account using the domain, and temporarily assign it an Office 365 license that includes MS Teams (e.g. Office 365 E1).
User/Service Account Details
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After creating the user account, wait 10-15 minutes and then sign into the Skype for Business Online service using PowerShell.
Run the below command to verify the user account is enabled for MS Teams:
Get-CsOnlineUser eip-tdr@your.direct.routing.domain.net | FL DisplayName, SipAddress, Enabled, TeamsUpgrade* |
Example Output
DisplayName : Evolve IP Teams Direct Routing East |
If the Teams Upgrade Effective Mode is not set to TeamsOnly, run the following PowerShell command:
Grant-CsTeamsUpgradePolicy -Identity eip-tdr@your.direct.routing.domain.net -PolicyName UpgradeToTeams |
NOTE Due to the amount of load on Microsoft's Teams environment, provisioning and changes to the account may take hours to complete. |
NOTE Make sure you have added 2 routing domains to your tenant, and created 2 user/service accounts. If not, you're not ready to move onto the next steps. |
We recommend that you wait about an hour before continuing to the next steps. This allows Microsoft's back-end services to fully sync up with the new routing domains.