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Unity Agent enhances the agent experience, featuring an intuitive icon based presence interface, point and click call control, ACD State functions (login/logout/unavailable/wrap up, etc), near real time statistics, and embedded chat and presence.   This agent based application complements our Standard or Premium Call Center Agents seats.

Windows PC Requirements

  • Unity will require approximately 100MB of hard drive space on the local machine
  • The default installation directory is C:\Program Files\Unity Client
  • Minimum computer spec:
    • CPU: single core 3Ghz.
    • RAM: 4GB.
    • Video Card: 256MB onboard RAM
  • Unity is supported on Windows XP [SP3], Windows 7 [32 and 64-bit versions] and Windows 8 [32 and 64-bit versions].
  • There are no special permissions required to install Unity on Windows 7 or Windows 8
  • Requires Microsoft .NET Framework