Date: Thu, 28 Mar 2024 12:47:12 -0400 (EDT)
Message-ID: <606468376.6542.1711644432722@confluence-01.evolveip.net>
Subject: Exported From Confluence
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ECS Web Agent 5.3.8 Release Notes
ECS Web Agent 5.3.8 Release Notes
This release contains the following enhancements:
- Improvements to system performance through caching enhancements for log=
in configuration, Agent dynamic data, Agent load allowances, organization c=
onfiguration, Enterprise contacts and main contacts.
This release contains the following bug fixes:
- The active call box was not presented during active calls.
- Calls were ending while Agent was still on call and only a short wrap u=
p was presented so Agent was not provided with a sufficient amount of time =
to wrap up.
- Agents could not transfer or consult to another Business Process withou=
t first placing the call on hold; a transfer or consult can now be directly=
made.
- Internal interactions were being displayed in the outgoing filter.
- Correction of misspellings on the screen for Callbacks.
- Agent Dashboard sidebar was collapsing all Dashboards so that they were=
not clearly displayed.
- Agent states for chat and telephony interactions were not being changed=
to the correct Agent state causing an interaction to not be ended.
- All chat messages were not being displayed externally to the customer a=
fter being sent by the Agent.
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