Date: Fri, 29 Mar 2024 01:12:54 -0400 (EDT) Message-ID: <831013486.6652.1711689174128@confluence-01.evolveip.net> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_6651_877713044.1711689174126" ------=_Part_6651_877713044.1711689174126 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
One of the common functions in a call center is to provide a =E2= =80=9Cscreen pop=E2=80=9D to an agent that contains information about the i= ncoming call. Customers typically house =E2=80=9Ccustomer=E2=80=9D informat= ion in commercial or proprietary CRM application. To enhance the customer e= xperience and agent efficiency, this =E2=80=9Cscreen pop=E2=80=9D can provi= de the agent key information about the customer, their status with the orga= nization, and a history of their interactions or transactions.
Contact Center Custom Screen Pop
Evolve IP can provide custom screen pop with IVR solutions allowing cust= omers to gather and cache caller information in an Evolve IP IVR and t= hen pop the agent to a Evolve IP-hosted website, or a Customer-hosted websi= te or a third-party CRM. Reach out to the Contact Center team fo= r more information.
Compatible third party plu= gins
Provide simple integration to the = Evolved Office: HPBX or Call Center. Customers must purchase the appr= opriate plugin, depending on their CRM. If the customer=E2=80=99s CRM= is not listed in the CRM Integrat= ion article, please contact Evolve IP Product Develop= ment for further direction o= n integration options and requirements.