Date: Thu, 28 Mar 2024 09:08:04 -0400 (EDT) Message-ID: <1925207778.6445.1711631284245@confluence-01.evolveip.net> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_6444_1483026199.1711631284245" ------=_Part_6444_1483026199.1711631284245 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
An Inbound & O= utbound electronic faxing solution allowing users to SEND and RECEIVE = faxes directly email or a desktop client.
NOTE: Requires ADMIN privileges because the setup installs a system driver (print driver)=
Yo= u can install the print driver in silent mode by using the /VERYSILENT= flag.
The command is: setup.exe /V= ERYSILENT
This will force the install process to su= ppress any dialog where the user needs to input information
How many attachments per email to Fax?
A: Email to Fax allows up to three (3) total attac= hments.
How many fax numbers can I send the one fax to?
A: The driver client allows to send 10 of the same= faxes at a time
What is the size limit for each email to Fax?
A: The maximum size limit is 10MB and can be reached by= too many pages or high quality images. The recommendation would be to spli= t the original fax into smaller multiple files or reduce the resolution.&nb= sp;
How can I get a confirmation that the Fax was sent successfully?=
A: Fax Confirmation text-only update is enabled by= DEFAULT to the mailbox linked to the Cloud Fax DID. Additional configurati= on options are available to receive the confirmation with the first page an= d all pages sent.
How can I know if successfully faxed an International Fax DID?&n= bsp;
A: The Fax Confirmation update includes a country = destination field for your visibility.
Are Email to Faxes encrypted?
A: Yes, TSL encryption is DEFAULT when sending fax= es from the windows driver client. When sending faxes directly from email, = the customer mail server will need to support TLS.
Is this Compliant?
A: DATA AT REST: Yes, Faxes reside in customer's email servers which are= typically encrypted.
A: DATA IN MOTION. Faxes tra= nsmission is encrypted from Email to Fax Server. PSTN communications = (fax or voice) can not be encrypted and is exempt from compliance requireme= nts.
How can I link my entire department to one Cloud Fax line? =
A: All users would be required to be active s= ame email distribution list mailbox and be able to send FROM that distribut= ion list. However, please note that the Windows Printer Driver allows shari= ng logins in order to SEND from the desktop. Please see the user guide= for additional information.
Are we able to rebrand the Windows driver client?
A: Yes. Advanced instructions can be provided if r= equested to your Evolve IP Project Mana= ger prior/during the Implementation process.
What if the Faxes get stuck or being sent to Junk = Mail folder?
A: Simply allow and/or whitelist this <= /span>domain: Fax <fax@ipfax.net>
So the driver client is Windows ONLY, what about Apple Mac users= ?
A: These end users will only be able to use the Cl= oud fax from desktop email
Does Cloud Fax integrate with Office 365 (mail)
A: Yes, we do. We deliver cloud faxes to emails th= at are obtained/managed from Office 365.
Can I link Cloud Fax to an existing fax machine? <= /p>
A: No, the product has been designed to be a cloud-base= d only solution. If your organization STILL needs to use a physical machine= , we can still offer our existing Grandstream ATA=E2=80=99s to connect to y= our Fax POTS line.
Reporting. Can I get reports?
A: Yes, please open a ticket requesting "Cloud Fax Reporting"