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There are many situations where users need to be able to work fr= om anywhere and want to activate the "find me / follow me" functions for th= eir phone calls. There are several approaches to consider when staff needs = to work from home:
In this approach, calls are routed to any 10-digit DID (like a mobile ph= one or landline) and users can continue operating seamlessly. This approach= is available to users with the PBX Seat Type of Premium. These settings ca= n be configured in OSSmosis Administrator portal or modified by each user i= n the OSSmosis Personal Portal= . During implementation of new s= ervices, all users are granted access. Group administrators are provi= ded a list of all usernames and passwords for access to Evolve IP applicati= ons. OSSmosis personal portal usernames tend to be their 10 digit pho= ne number and listed as Application Passwords.
Feature | Definition |
Anywhere | Allows Premium PBX users to define one or more p= hone numbers or network locations (soft clients or other applications) that= can be added to their profile. Calls are delivered to all phone numbers or= locations that are enabled in the user=E2=80=99s Anywhere profile. |
Remote Office | Allows Premium PBX users the ability to send all= their calls to a home phone, mobile phone or any other 10-digit phone numb= er. This feature redirects all incoming calls to the remote office phone in= stead of the normal location. When placing an outbound call via Remote Offi= ce, the organization's Caller ID is displayed instead of the actual device = (like a mobile phone). Moreover all inbound and outbound calls are still re= corded, reported, and tracked like a "normal" call. |
Utilizing the Remote Office feature to route contact center calls to Age= nts via mobile phones is a quick way to activate business continuity. Howev= er, there are a few "gotchas" introduced in this scenario that could result= in contact center calls being routed to the mobile phone's voicemail. For = most contact centers, routing callers to the Agent's personal voicemail wou= ld be highly undesirable. The following scenarios should be understood and = discussed with your agents to prevent this situation.
For users that want to utilize a softphone application that turns their = workstation into a business handset. Users can operate from anywhere w= ith an Internet connected device and headset when leveraging a softphone. E= volve IP's UC-One application includes a native softphone that can be lever= aged in this situation. There are other softphones options including Skype = Communicator for clients that deploy that solution.
Best Practices:
If your users are bringing their handsets home with them, they will like= ly require an external power cord. In an office environment phones are typi= cally powered via their Ethernet connection (power over Ethernet, or POE), = but most people do not have POE at home, in which case an external power co= rd is required. If you do not have a power cord, then refer to the sections= above. Also, note that most office phones are configured with a VLAN ID. I= f a phone is being moved to a home, the VLAN ID will need to be removed; th= is can be achieved via the menus on the phone. The location within the menu= and name of the setting will vary by manufacturer but are usually found un= der the Network and/or Ethernet settings menu. For more detailed instructio= ns, please contact the Evolve IP Support team.