Date: Thu, 28 Mar 2024 08:12:13 -0400 (EDT) Message-ID: <508398153.6437.1711627933094@confluence-01.evolveip.net> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_6436_1492742333.1711627933094" ------=_Part_6436_1492742333.1711627933094 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
Workforce = Management (WFM) applications focus heavily on&= nbsp;call center solution= s. Data, both real-time and historical, is fed (or pulled) into a wor= kforce management data analysis tool. The front end of the applicatio= n provides call center managers with information they can use to meet staff= ing needs, i.e. handling call volume during peak or off-peak hours, as well= as exception-planning for parts of the day or week.
We have partnered with Verint Monet Software.
With a WFM solution on top of the Evolve IP call center, customers can u= se real data to match calls to the appropriately-skilled agents. Key = benefits: