Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Introduction

Microsoft Teams is an application that allows you to collaborate with audio, video, screen sharing, chat and more. With Microsoft Teams Direct Routing, your Teams application is your softphone providing you with call handling features such as making and receiving calls, transferring, conferencing, hold, and park. 


Image Added


Image Added

Live Webinar Training

Please join us on one of our regularly scheduled webinar trainings conducted by an Evolve IP Training Specialist. This public training session will cover a standard agenda for the applicable topic and product(s), while also allowing for Q&A. Our public training sessions are free to attend for all Evolve IP clients. 

Description

As a Microsoft Teams & Evolve Teams Enterprise Voice client, in addition to the Evolve IP Knowledge Base documentation, we created a page linking admins & end users over to Microsoft's extensive Microsoft Teams Training Library.  This content includes Getting Started Guides, Video and Tutorials for Teams specific feature functionality that may be difficult to locate on their website. Microsoft is constantly updating their training material, which is why we opted to link directly to their content ensuring the latest versions are available.  

Evolve IP Provided Microsoft Teams Training Resources

Live Webinar Training

Follow the link below to register for an upcoming public training session for this topic.  From there, choose the scheduled date and time you wish to attend and fill out the registration form.  Once After completing your registration has been approved, you will receive an email with the training session details.

Microsoft Teams Call Handling Webinar

CLICK HERE TO REGISTER FOR TEAMS CALL HANDLING TRAINING


On-Demand

Video Training

Training

e-Learning training courses can be found in the Evolve IP Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all Evolve IP clients and accessible via the Evolve IP Client Training Center. 

Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your Evolve IP Client Training Center credentials. If you do not have credentials, please ask your administrator to contact training@evolveip.net to register your organization in the LMS. 

Microsoft Teams Desktop Application - Call Handling Training

Microsoft Teams Desktop Application - Call Handling for Receptionists Training

Microsoft Teams Desktop Application - Meetings Training

Microsoft Teams Mobile Application Training



Documentation

Microsoft Teams Calling - Quick Reference Guide

Handling Call Queue Calls in Teams - Quick Reference Guide 



Microsoft Documentation 

Widget Connector
urlhttps://vimeo.com/554698562

Widget Connector
urlhttps://vimeo.com/554701224

Supporting Documentation

Teams Calling QRG.pdf

Microsoft Provided Teams Training Resources

Teams. Info
iconfalse

Instructor-led Training

Image Removed

Microsoft-hosted free, live, online training classes designed to get you up and running with  

Do you have a training related question? Email us at  training@evolveip.net

We will respond within 24 hours on normal business days.