Introduction
The BroadWorks Call Center managers have the ability to run on-demand and reoccurring reports through the Call Center Supervisor client. During this training you’ll learn best practices for reporting, and how to setup both historical and scheduled reports. We’ll also show you some examples of the most commonly used reports and how to access help content.
Live Webinar Training
Reports tool is launched from the Supervisor application. Supervisors can run historical, real-time, and scheduled reports on their agents and queues.
Live Webinar Training
Please join us on one of our regularly scheduled webinar trainings conducted by an Evolve IP Training Specialist. This public training session will cover a standard agenda for the applicable topic and product(s), while also allowing for Q&A. Our public training sessions are free to attend for all Evolve IP clients.
Follow the link below to register for an upcoming public training session for this topic. From there, choose the scheduled date and time you wish to attend and fill out the registration form.
After completing your registration
, you will receive an email with the training session details.
CLICK HERE TO REGISTER FOR BROADWORKS CALL CENTER REPORTS TRAINING
Do you have a training related question? Email us at training@evolveip.net
We will respond within 24 hours on normal business days.