DRAFT - product is NOT GA
Many customers deploy ECS in a “Unified” solution along with Evolve IP’s UCaaS or HPBX capabilities (collectively referred to as BroadWorks). The benefits of this “Unified” deployment is tight integration between the Contact Center and the rest of their organization (users outside of the Contact Center).  Many Contact Centers want their agents to operate with only a softphone but not lose presence and access to the rest of their organization, as is typical feature disparity with an Overlay solution.  eAgent Softphone is the capability for agents to register their eAgent softphone to BroadWorks without losing the presence or access to the organization along with the call recording benefits of an HPBX user.  

Dependencies

• These instructions are for the ECS eAgent Softphone  (browser) – for the ECS .NET client - see – 
• NOTE: ECS Step 1 will cause a FULL Deploy when applying Registrar Settings in Carrier Admin. This will impact customer calls on an active ORG.

Setup Instructions UCaaS (OSSmosis)

Step 1

1. Verify the user has a device profile setup as Generic SIP Phone.  This can be configured as the main device profile or a shared call appearance.
   1. Main Profile
      1. 
   2. Shared Call Appearance
      1. 

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1. Obtain the userID and SIP Auth Password from the user configuration. 
   1. This can be obtained from the current UC-1 configuration or reset via their OSSmosis profile.

Setup Instructions in ECS

Below are the necessary steps to get a customer and their agents/supervisor setup to register their internal soft phones to Broadworks.

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