Verify the user has a device profile setup as Generic SIP PhoneEvolve IP Agent. This can be configured as the main device profile or a shared call appearance.
1. Main Profile
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2. Shared Call Appearance
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Step 2

Obtain the userID and SIP Auth Password from the user configuration.
1. This can be obtained from the current UC-1 configuration or reset Set via their OSSmosis profile or look through provisioning logs in OSSmosis to find previously set SIP Auth passwords.

Setup Instructions in ECS

Below are the necessary steps to get a customer and their agents/supervisor setup to register their internal soft phones to Broadworks.

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