...

• eAgent uses a Broadworks SIP Registrar for it's telephony controls. 

• These instructions are for the ECS eAgent Softphone  (browser) – for the ECS .NET client - see – 
• NOTE: The changes in ECS Carrier Admin will cause a FULL Deploy when applying HPBX Settings in Carrier Admin. This will impact customer calls on an active ORG.

Steps-

There are

...

three major areas where you need to enable eAgent softphone - 

1. Settings for the whole ECS Org in Carrier Admin
   1. Settings for Each user who needs a Softphone. 

   ...

   1. 1. this is to enable WebRTC for the whole org
   2. User setup for the eAgent device in Ossmosis.
   3. User setup for the eAgent softphone in ECS Setup 
      
      1. steps 2 and 3 are per user

   1- Carrier Admin setup for the ECS ORG 
   

   This is a one time setting to enable the entire ORG to use Softphone,

   IF the ORG is already set up in Carrier Admin, SKip to the Ossmosis steps. 
   (you can also do these while waiting for Carrier Admin settings - just don't expect anything to work until Carrier Admin work is done)

   ...

   These changes WILL incur a FULL Deploy for the ORG, this will impact Call Handling. 

   ...

   
   2- User setup for the eAgent device in Ossmosis

   This is For Each user - demo is for a single user- NOTE: bulk provisioning can be used as per normal processes- provided you can match the configurations steps below in your bulk upload.

   ...

   1. Obtain the userID and SIP Auth Password from the user configuration. 
      1. This can be obtained from the current UC-1 configuration or reset via their OSSmosis profile.
      2. you will need the Password for the next steps!

   ...

   User setup for the eAgent device in ECS Setup

   Below are the steps for agents/supervisor setup to register their internal soft phones to Broadworks.

   ...