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- SETUP - Global variables.
Detailed feature description - Global Variables - SETUP - Play/Preview prompts in Prompt Activities – the ability to play/preview a media file or TTS text as audio. This applies to Text Repository or Media Repository items as well as to activities using them such as Simple Play, P&C Data, and P&C Selection.
Detailed feature description - Play/Preview prompts in Prompt Activities - Send DTMF tones to the remote party using the Pass to Address activity.
Detailed feature description - Send DTMF tones to the remote party using the Pass to Address activity - New Dashboard Events structure and subscription for eSupervisor.
Detailed feature description - New Dashboard Events structure and subscription for eSupervisor - Change the definition of Overflow which mainly impacts reports and real-time KPIs. In a nutshell, Overflow Interaction is one that exited the BP flow, after it was queued and wasn't answered nor abandoned.
- Agent in Offer state will be considered Ready (not Busy) for 'Check Busy or Idle Agent' activity within the sub-flow.
- Changing the value of the const expression in a Function should require a light deployment instead of a full deployment.
- Improved client’s app reconnect time after network connection drops.
- Missing validations in setup when deleting a variable that is being referenced.
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