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In This Article
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Overview
Authorized contacts are individuals within your organization that you have authorized to contact Evolve IP with technical, billing, or support issues.
Authorized contacts are determined by assigning a user profile the predefined Access Rule "Authorized Contact", which gives them access to the Help Center application connector in their dashboard.
The Help Center application connector gives a user access to the Evolve IP ticketing system to submit support requests.
Add an Authorized Contact
- Sign into the Clearlogin Admin Console: https://admin.clearlogin.com
- In the left navigation bar, browse to: User Profiles
- On the User Profile page, search for the user profile you wish to make an authorized contact, and click on the Edit button
- On the Edit page, click Security and scroll down to the Access Rules section. Add the Authorized Contact access rule to their profile.
- Click the Update Access Rules button to save the changes
Remove an Authorized Contact
- Sign into the Clearlogin Admin Console: https://admin.clearlogin.com
- In the left navigation bar, browse to: User Profiles
- On the User Profile page, search for the user profile you wish to remove as an authorized contact, and click on the Edit button
- On the Edit page, click Security
- and scroll down to the Access Rules section and
- remove the Authorized Contact access rule in their profile
- Click the Update Access Rules button to save the changes