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- An authorized admin with Evolve IP will provide the requested data in CSV format with only the name (first/last) and the phone number. The following request will be updated to the organizations enterprise/group.
How do I transfer a call from my desk phone to the mobile app? Or to my mobile device?
- To transfer a call from your desk phone to the mobile app, open the mobile app then choose "Pull Call" This will seamlessly move the call to the mobile app.
- To move the call from the mobile app to your native mobile phone, click on the three dot icon and choose "Transfer to Mobile". This will seamlessly move the call from the mobile app to the native calling app on your mobile phone.
If I am on a WiFi network and I lose that connection, will my call stay connected when my phone switches to mobile data?
- In most cases, calls will auto-switch from WiFi to mobile data, but since there are so many variables related to Wifi networks and Mobile cell towers results can vary. The best approach is to Transfer the call to your mobile device (see above)
For further assistance with your Evolved Office: UC-One experience, please open up a support ticket with the Evolve IP NSOC using your OSSmosis administrator portal.
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