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Overview: MS Teams calls "delegates" as someone that can make and receive calls on your behalf. "You can pick someone in Teams to be your delegate—when you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls."
Please note: Configuring Delegates is ONLY accessible on the Microsoft Teams DESKTOP client for Windows and Mac
|Microsoft Link: https://support.office.com/en-us/article/share-a-phone-line-with-a-delegate-16307929-a51f-43fc-8323-3b1bf115e5a8|
Step 2: Delegate confirmation (in Microsoft Teams)
Executive User (username) added you as a delegate.
Now you can:
Step 3: Make and Recieve Calls as a Delegate
How to: Put calls on Hold as a Delegate
How To: Change your boss's call and delegate settings
Use Case: Take and make calls for an Executive to a Receptionist relationship.
Collaborate with the Executive via CONSULT option in MS Teams. The Receptionist can message or call theExec.https://support.office.com/en-us/article/transfer-a-call-in-teams-b7f40f14-e083-46b9-b739-68038c8f73a0#ID0EAABAAA=Desktop
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