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To learn more about the Evolve IP Reports and Subscriptions, refer to the Evolve Reports User’s Manual.

Reference List of Available Predesigned Reports

1. Abandoned Call Report
2. Agent Activity
3. Agent Call By Skill Report
4. Agent Call Detail Report
5. Agent Call Detail View
6. Agent Call Report
7. Agent Call Summary Report
8. Agent Duration By Skill Report
9. Agent Duration Report
10. Agent Master List
11. Agent Sign In Sign Out Report
12. Agent Summary View
13. Agent Unavailability Report
14. Call Center Detail DNIS View
15. Call Center Detail View
16. Call Center Incoming Calls Report
17. Call Center Presented Calls Report
18. Call Center Report
19. Call Center Summary View
20. Cockpit Overview
21. CVR - Interval Report
22. Disposition Codes