OVERVIEW:
Teams users, when enabled, have the ability to park a call and generate a unique code to park each call then retrieve from other Teams soft clients,
Teams-enabled desk phones, and endpoints. In a hybrid environment, Evolve IP supports parking and retrieving on SIP phones/ endpoints.
Evolve does not support parking and retrieving calls between the 2 platforms.
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| and Retrieve | Article 1: https://docs.microsoft.com/en-us/microsoftteams/call-park-and-retrieve
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Step 1: Active call can be parked with the ‘Park Call’ feature in MS Teams call screen
Step 2:
A. Once the call is parked, the user is proved a “Parked -Code #”
B. The outbound caller will be ON HOLD.
Step 3: The call can be retrieved from the desktop/mobile/ MS teams handset application again by you or another party in your department, organization, etc.
Please note, this is configured under Microsoft Admin Center - Voice Policies for the entire organization.
Pick Up Call from Mobile Phone:
Pick up Call from Desktop:
