This article is intended for clients administrators managing and troubleshooting end user issues
Overview: How to troubleshoot issues with Call Quality using MS Teams Admin Center - Call Analytics
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https://docs.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality |
Step 1: Go to Microsoft Teams Admin Center (https://admin.teams.microsoft.com/)
Step 2: Select USERS from the Admin Panel
Step 3: From the search bar: Type in the user info (Display name = first and last name, Username = email, Phone Number = Evolve Teams DID)
Step 4: Select Call history, and then select the call or meeting that you want to troubleshoot.
Step 5: Select the Call in question to get the OVERVIEW of the Call
OVERVIEW CALL DETAILS
A. MS Teams to MS Teams Call
B. MS Teams to Outside Caller (cell phone, VoIP line)
C. Outside Caller (cell phone, VoIP line) to MS Teams
D. Advanced-Data Export Review
→ Call analytics export report_PSTNtoMSTeams.xlsx ←
