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IMPORTANT:We do not recommend any customer upgrading the hardware versions of their current VMs during any ESXi upgrade. If hardware version is upgraded, we may be unable to protect the VM as the VM will not power on in the event of a failover until the VM has its hardware version downgraded manually prior to initiating failover. The process of downgrading VM hardware version would be the responsibility of the tenant, not Evolve IP. 


Zerto Upgrade Resources:


Step 1 

RDP and Login to your ZVM server (not the web UI)

Step 2 

Download the VMware installer: Zerto Virtual Replication VMware Installer_9.7.43.36.zip


Step 3 

Follow the Zerto upgrade process found here

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How to Upgrade to Zerto 8.0

IMPORTANT: Due to a change made by the vendor, port communication has changed. Previous replication used to be over port 9081, this will no longer be the case. Before upgrading to Zerto 8, all protected sites must have port 9071 open. Once the upgrade is complete, you may close port 9081 if you would like.

  • RDP and Login to your ZVM server (not the web UI)
  • Download the appropriate installer:
    VMware: https://sync.evolveip.net:510/shares/file/0P2dzjfBrcs/
    Hyper-V: https://sync.evolveip.net:510/shares/file/fkqGR5cn3Ui/
  • After downloading, extract the installer from the .zip file
  • View the extracted files and run the Zerto Virtual Replication installer as an Administrator
  • In the Install Wizard, Click Next and accept the EULA.
  • Check the box to Auto-Upgrade the VRAs, Click Next.
  • The next screen is the warning regarding the port change from 9081 to 9071. Make sure port 9071 is open or replication will not be able to occur. Click next.
  • Once validation is complete, Click Run
  • Once upgrade is complete, check the box to Open the Zerto Virtual Manager Interface, Click Done.
  • Login to the ZVM Web UI.
  • From the Zerto Dashboard, Click Setup and review the VRA Status and Version. Make sure that all VRA Versions state either ‘Upgrading’ or ‘Latest’ and that Status states ‘Installed’. This may take some time to complete. If any VRA does not upgrade to the Latest version, please contact Evolve IP Support

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    If your Zerto Server fails to upgrade, please contact Evolve IP Support:

    Help Center:  help.evolveip.net

    P:   877.459.4347, Option 2