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1. Client must subscribe to the service by signing a Statement of work (SOW) that includes at least one (1) instances of Call Recording.
2. Prior to provisioning, Client must complete and return to the Project Manager the required Implementation Workbook which details the specifics for call recording user configuration including information relevant to any contracted add-on features.
3. Following initial setup, Client must maintain teams and user team roles where applicable in Cloud hosted recording solutions to ensure appropriate access restrictions to recordings.
4. Client must provide appropriate training to its recorded users regarding compliance with applicable laws and regulations pertaining to informing callers when they are being recorded and properly securing private information that may be shared during recorded calls.
5. Where Dedicated Call Recording services have been selected, Client must also subscribe to sufficient virtual machine resources to support dedicated call recording servers on the applicable scope of work.
6. Where Screen Recording services have been added to a call recording solution:
   1. Client must configure either the appropriate VNC users and/or collaboration application to support screen recording.
   2. For Dedicated Call Recording, Client must also build, configure, and maintain a server with appropriate resources in the same location as the workstations whose screens will be recorded and provide Evolve IP with administrative access to the server for the purposes of installing the appropriate software.
   3. For Dedicated Call Recording, Client must also configure and maintain a secure virtual private network (VPN) connection from their premises to the Evolve IP network for the purposes of transmitting recorded screen data to the hosted recording platform.
   4. For Dedicated Call Recording, Client must also provide all relevant details on end user workstations including call recording users they are assigned to.
7. Where Quality Management services have been added to a call recording solution, Client must configure their own scorecards and/or establish their own tagging system for the purposes of tracking the quality of end user call handling.
8. Where Client is also recording calls on a collaboration platform under Client's enterprise agreement, Client must run appropriate configuration scripts against their tenant and explicitly authorize the transmission of data to the Cloud hosted recording platform.
9. Where Client has contracted for recording on a Contact Center platform not hosted on Evolve IP, HBPX Client must provide an FTP server location and user credentials for the purposes of delivering recordings to Client provided infrastructure.
10. Where Client chooses to leverage the API to interface with recording services, Client must develop and maintain their own programming code and ensure it adheres to documentation provided by Evolve IP.
11. Client should whitelist dubbperportal.EvolveIp.net AND dubber.net to ensure connectivity to the Dubber portal.

5.2 Evolve IP Responsibilities

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