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• These instructions are for the ECS eAgent Softphone  (browser) – for the ECS .NET client - go HEREsee – 
• NOTE: ECS Step 1 will cause a FULL Deploy when applying Registrar Settings in Carrier Admin. This will impact customer calls on an active ORG.

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1. Verify the user has a device profile setup as Evolve IP AgentGeneric SIP Phone.  This can be configured as the main device profile or a shared call appearance.
   1. Main Profile
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      1. Shared Call Appearance
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   Step 2

   1. Obtain the userID and SIP Auth Password from the user configuration. 
      1. Set This can be obtained from the current UC-1 configuration or reset via their OSSmosis profile or look through provisioning logs in OSSmosis to find previously set SIP Auth passwords.

   Setup Instructions in ECS

   Below are the necessary steps to get a customer and their agents/supervisor setup to register their internal soft phones to Broadworks.

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   1. 1. 1. Main device profile example:
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         2. Shared Call Appearance example
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   ECS Step 3.

   Checking registrations -

   1. in eAgent - if there is an issue with HPBX Registrar - you will see "Loading" and a spinning circle under Agent device .
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   2. For.NET with Currently, there is no system check in place if a UserID or Password has been entered incorrectly.  It is important that after each profile has been updated, the agent signs into their client utilizing the soft phone, takes an incoming telephony interaction and verifies the call shows up correctly in the Call Recording portal. 
   3. Registration can be checked via OCOM and will register as ECSAgent-vX.X.X.XX
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