Image ModifiedThe Evolved Office: Call Center enables businesses to unify and simplify their call center operations with a hosted solution that includes advanced ACD and PBX features, voice and data services, multiple integration and upgrade options, and 24×7 management. Operate your call center without geographical boundaries and the IT hassles of on-going system maintenance. Fully integrated with Evolve IP's Unified Communications and HPBX services, the Evolved Call Center is designed to provide an enterprise-class solution for Call Centers anywhere in the world – with no hardware, software or up-front capital expenditure.

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Documentation

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Call Center Feature	Handset	OSSmosis	Unity Agent	Web Agent	Supervisor
ACD Join/Unjoin		X	X	X	X
ACD Login/Logout	X	X	X	X	X
Agent State Control	X	X	X	X	X
Call Handling	X		X	X	X
Escalation			X	X	X
Presence/IM			X		X
Real Time Reporting				X	X
Enhanced Reporting					X
Queue Statistics Display			X		X
Barge-In					X
Silent Monitoring (Agent and/or Queue)	X				X
Supervisor Forced Agent State		X			X
ACD Call Prioritization					X

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