ECS Supervisor Client’s advanced advanced features provide contact center leaders with powerful real-time control and visibility of their agents and Business Processes. The client will equip supervisors with the tools supervisors with the tools needed to increase the effectiveness of their agents with advanced management features such as whisper coaching and live call listening, delegate callbacks for abandoned calls, manage call campaigns, and identify and address operational improvements and best practices based on the built in reporting and real time wallboard view.
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