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- Name: Shows the name of the canned response. The name of the response is what will appear in searches when locating the file to upload to various sub-sections of the portal like the Interaction Handling flow. This is a free form field that can be edited by the Project Manager/Customer Admin.
- Text: The exact text that will be presented to the customer when utilizing the canned response. This is a free form field that can be edited by the Project Manager/Customer Admin
- Language: Language of the canned response. Select between English, Spanish, Russian or Hebrew
- Media Type: The media type the canned response can be used for: Chat or Email
- Business Processes: The business processes the canned response is assigned to and can used when utilizing the media type within the business process
- Creation Date: Date and time the canned response was created
Adding a Response Template
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