...
- Open – When the time falls within the specified Operating Hours at the BP, Channel, or Organization level.
- Close – When the time falls outside the specified Operating Hours at the BP, Channel, or Organization level.
- Special Days Open – When the time falls within the specified Special Day hours at the BP, Channel or Organization level.
- Special Days Close – When the time falls outside the specified Special Day hours at the BP, Channel or Organization level. (Please see how to setup special days here)
Note:
The Operating Hours and Special Days can be defined at the Organization, Channel, or Business Process level. These hours are inherited down from the Organization to the Channel to the Business Process. If these hours are not defined at the BP level, the conditions will be taken from the Channel. If these hours not defined at the Channel level, the conditions will be taken from the Organization.
...
Typically used send a caller to a 10-digit phone number.
Routing Calls to any BroadWorks (HPBX) Destination
The following configuration must be used when routing calls to a BroadWorks-based Call Center, Hunt Group, Auto Attendant or User.
Locate the User ID for the Call Center, Hunt Group, Auto Attendant or User via the Settings menu in OSSmosis.
Configure the Pass To Address activity within the Interaction Handling Flow
- Change Originator field to “Customer Number”
- Change Expression type from “P” to “C”
- Enter the User ID in the Destination field. Note: the User ID must end with @voip.evolveip.net
Pass to Agent
Media Type: All
...