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This document provides the best practices when deploying softphones that customers should follow to optimize call quality. This document serves clients with Evolve IP provided applications and 3rd party soft clients. It is NOT intended to provide which soft clients are supported locally and within VDI environments.
NOTE: UC-One and Skype Communicator are applications provided by Cisco Broadsoft. They are NOT supported in a VDI environment. For clients that must install those applications in a VDI, Evolve IP does not offer call quality support for audio and video. We will not open tickets with our Support team. We recommend you run those applications locally on the users' machines and run all other applications in the VDI.
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