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BroadWorks Web Receptionist is a web-based tool application that allows receptionists to easily handle calls. This training will detail the benefits of utilizing this portal. We will cover how to transfer, conference, customize the portal, leverage the status feature, and more.

On Demand Video Training

The video below provides training on the Web Receptionist Portal.

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Supporting Documentation


Web Receptionist Documentation

view incoming calls, search for contacts, view presences of internal users, and utilize streamlined call handling. 

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On-Demand Training

e-Learning training courses can be found in the Evolve IP Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all Evolve IP clients and accessible via the Evolve IP Client Training Center. 

Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your Evolve IP Client Training Center credentials. If you do not have credentials, please ask your administrator to contact to register your organization in the LMS. 

BroadWorks Web Receptionist Training


BroadWorks Web Receptionist - Quick Reference Guide

BroadWorks Web Receptionist - User Guide

Web Receptionist - Quick Reference Guide

Web Receptionist - User Guide

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Do you have a training related question? Email us at

We will respond within 24 hours on normal business days.