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This article is intended for clients
admins on Evolve Teams Voiceadministrators managing and troubleshooting end user issues
Overview: How to troubleshoot issues with Call Quality using MS Teams Admin Center - Call Analytics
Use Call Analytics to Troubleshoot
poor call qualityhttps://docs.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-qualityStep 1: Go to Microsoft Teams Admin Center (https://admin.teams.microsoft.com/)
Step 2: Select USERS from the Admin Panel
Step 3: From the search bar: Type in the user info (Display name = first and last name, Username = email, Phone Number = Evolve Teams DID)
Step 4: Select Call history, and then select the call or meeting that you want to troubleshoot.
Step 5: Select the Call in question to get the OVERVIEW of the Call
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OVERVIEW CALL DETAILS
A. MS Teams to MS Teams Call
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B. MS Teams to
Outside Caller (cell phone, VoIP line)
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C.
Outside Caller (cell phone, VoIP line) to MS Teams
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D. Advanced-Data Export Review
→ Call analytics export report_PSTNtoMSTeams.xlsx ←
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