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titleMicrosoft Documentation: Call Park and Retrieve

Article 1: https://docs.microsoft.com/en-us/microsoftteams/call-park-and-retrieve

Article 2: https://support.office.com/en-us/article/park-a-call-in-teams-8538c063-d676-4e9a-8045-fc3b7299bb2f?ui=en-US&rs=en-US&ad=US



Step 1: Active call can be parked with the ‘Park Call’ feature in MS Teams call screen

Step 2:

A. Once the call is parked, the user is proved a “Parked -Code #”

B. The outbound caller will be ON HOLD.

Step 3: The call can be retrieved from the desktop/mobile/ MS teams handset application again by you or another party in your department, organization, etc.

Please note, this is configured under Microsoft Admin Center - Voice Policies for the entire organization.