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• Schedules: https://support.evolveip.net/display/EIQ/OSSmosis%3A+Schedules
  This allows you to set up or modify your normal business hours. If you anticipate being out of the office, you may want modify your schedule to use your after-hours call flows, either by editing an existing schedule or setting up a holiday schedule.
• Auto Attendants: https://support.evolveip.net/display/EIQ/OSSmosis%3A+Basic+Auto+Attendants
  You may wish to redirect certain options of your auto attendant, or possibly apply a temporary greeting advising the callers of your situation.
• Call Center Announcements: https://support.evolveip.net/display/EIQ/OSSmosis+Call+Center%3A+Announcements
  Similar to auto attendants, you may wish to modify the messaging that are played to your callers.
• User Call Forwarding: https://support.evolveip.net/display/EIQ/OSSmosis%3A+User+Settings
  You may wish to forward your users’ phones to a cell phone, or elsewhere. Please note that features such as Hunt Groups or Call Centers do not follow call forwarding settings, by design, but will forward to other numbers if you use the Remote Office setting. For more details, please refer to the this article.
• Power Requirements for Phones / Handsets:
  If your users are bringing their handsets home with them, they will likely require an external power cord. In an office environment phones are typically powered via their Ethernet connection (power over Ethernet, or POE), but most people do not have POE at home, in which case an external power cord is required.
  • Power Supply Orders:
    If you would like to purchase a power supply for home use:
    1. Refer to the Power Support Information Guide to determine the correct power supply for your handset
    2. Go to Amazon, Ebay or the vendor of your choice with the Manufacturer, Model #, Part #, and Output
    3. Purchase power supply
       

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       name Power Supply Info 2020-03-12.xlsx height 250

    VLAN ID Modification (from Office to Home):
• Network Requirements for Phones / Handsets: 
  Also, note that most office phones are configured with a VLAN ID. If a phone is being moved to a home, the VLAN ID will need to be removed; this can be achieved via the menus on the phone. The location within the menu and name of the setting will vary by manufacturer but are usually found under the Network and/or Ethernet settings menu. Remote User Network Setup:
  Follow the Please follow the steps in the "Remote User Network Setup - Reference Guide to " found below to ensure your remote users can connect.
• User Application Password Reset Guide:
  Refer to the User Application Password Reset Guide as it will provide step-by-step instructions in OSSmosis 5 to reset your users passwords for accessing various web portals and applications:
  • Personal Portal
  • UC One
  • Unity Agent/Desktop
  • Web Agent
  • Web Supervisor

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