- 1.01 Report:
- Dataset Report_DetailedAgentActivity, new fields:
- DirectionName
- InteractionMediaName
- ExternalTransferDID
- InteractionStateName
- CSV Export, new fields:
InteractionState
- MediaType
- ExternalTransferDID
- Direction
- 1.03 Report:
- Dataset Report_AgentTransferredInteractions, new parameters (optional):
- 3.04 Report:
- Dataset Report_InteractionsDetailRecord, new fields:
- IsTransferredIn
- SLincluded
- DispositionCode
- CSV Export, new fields:
- IsTransferredIn
- SLincluded
- DispositionCode
- 5.02 Report:
- Datasets Report_BusinessProcessInteractionPerformance/Report_BusinessProcessInteractionPerformance_SubDS, new parameters (optional):
- @DW_DBName
- @Demands
- @InteractionTypeName
- @MediaType
- @GroupByDDLB
- Datasets Report_BusinessProcessInteractionPerformance/Report_BusinessProcessInteractionPerformance_SubDS, new fields:
- Requested
- RequestedNonQueued
- Completed
- GroupType
- GroupTypeName
- GroupSort
- CSV Export, new fields:
- Group Type
- GroupTypeName
- CallbacksRequestedQueued
- CallbacksRequestedNonQueued
- CallbacksCompleted
- CSV Export, irrelevant fields:
- MaxWaiting
- MinWaiting
- TotalRequestCallback
- 5.05 Report:
- Dataset Report_QueueIntervalSummary, new parameter (optional):
- 6.04 Report:
- Dataset Report_CompletedCallbackInteraction, new field:
- CSV Export, new field:
- All usual Reports (folders 1-8):
- New parameter (optional):
- @TimeZone - helps to identify a local time using DST updates, is preffered option than @Offset.
- New Report Admin. Report Usage (not for customer use):
- Dataset Report_ReportUsage.rsd, fields:
- RequestType
- FolderType
- ReportName
- Customer
- UserName
- num
- Dataset Common_Period, fields:
- Dataset Common_ReportList, fields:
- Dataset CustomerDatabseList_Admin, fields:
- OrganizationName
- HistoryServerDesign
- DWDBName