This password is used in conjunction with the UserID value and is used for accessing various web portals and applications such as:
Navigate to the Telephony Setup > Users menu in OSSmosis 5. Under Telephony Setup select Manage Users.
Locate the user by Right Click in the User space and Select All. This will highlight all the users in the location or you can search and select a single user.
Once all are highlighted, select Reset Password(s)
You can type in the new Voice Portal or Application Password:
If the password entered does not meet the rules and requirements a question mark icon will appear. Hovering over it will show the password rules.
To send an email to an end user for the end user to reset their own passwords:
Navigate to the Telephony Setup > Users menu in OSSmosis 5. Under Telephony Setup select Manage Users.
Locate the user by Right Click in the User space and Select All. This will highlight all the users in the location or you can search and select a single user.
Once all are highlighted, select Forgot Password(s)
Email password recovery links dialogue box will be presented and indicate of your selection(s) the users that have an email programmed and those that do not. Once you select save, only the users with emails will be delivered the recovery links.
An email will be delivered to the end users email address programmed in OSSmosis. Example of that email:
The end user will select Reset to reset their password(s) and it will launch a browser session. The end user will have 20 minutes to perform any password changes. The current duration will display in the top right panel.
*Note: Voice Portal Passcodes generate a temporary passcode. This passcode is then entered by the end user in their voicemail portal and they will be prompted to enter their new passcode to proceed.
Once the allowed duration to reset passcodes has ended, if the end user attempts to select Reset the session again, they will receive an expired token message.
