Users Landing Page
Select the location you wish to view and edit. Select Telephony Setup and Users to bring up Users for that specific location.
The following information can be found on the Users landing page:
When selecting the edit icon the following options are available:
Edit (Edit main user settings):
User Features is read only that shows all features assigned to the user based on their seat type. Additional features shows features assigned to the users as an add on service.
Manage the user's voicemail settings. Click Here to learn about managing user settings.
Manage user's Call Forwarding Settings.
Call Forward Always: Automatically forward all your incoming calls to a different phone number
Call Forward Busy: Automatically forward your calls to a different phone number when your phone is busy
Call Forward No Answer: Automatically forward your calls to a different phone number when you do not answer your phone after a certain number of rings
Call Forward Unreachable: Automatically forward your calls to a different phone number when your device is disconnected
Simultaneous Ring Personal allows you to list up to 10 phone numbers you would like to ring at the same time as your primary phone when receiving an inbound call. This feature is helpful when you are not at your phone but you would like your cell phone to ring when you get a call. Warning: if your cell phone or other phone has voice mail that picks up before your office voice messaging picks up, your voice mails could be on your cell phone messaging system!
Do Not Ring My Simultaneous Ring Numbers if I’m already on a call – if checked sim ring will not ring one of your additional numbers if you are already on an active call.
Answer Confirmation Required – If enabled, the user will need to select any digit on their phone to indicate they want to receive the incoming call. This helps differentiate between an incoming personal call versus a work call.
Shared Call Appearance (SCA) allows you to have more than one device (or user) assigned to your user account/primary device.
Line label is an optional field currently available to the Cisco Multi-Platform Phone series. This feature allows you to enter an alphanumeric character (0-9, a-z, A-Z) on the primary line and/or shared call appearances.
Use Case 1: Edit User (Primary Line)
Line Label (Optional) Field is greyed out because there is no Phone Model/MAC Address applied.
Step 1: Select a Cisco MPP phone model and enter a MAC Address to unlock the Line Label field
Step 2: Enter characters to reflect on the line label NOTE: ONLY alphanumeric characters (0-9, a-z, A-Z)
Use Case 2: SCA Line Label
The following settings are applied in the Shared Call Appearance TAB in OSSmosis 5.
Step 1: Select: Create Additional Device from ACTIONS
Step 2: Create an SCA Line Label for "Additional Device"
Step 3: Select a Cisco MPP series device THEN enter the total number of Line Appearances, Line Label, and MAC Address of the device being managed
Use Case 3: Edit/Delete SCA Line Labels
The following instructions are applicable if a managed SCA requires a Line Label EDIT or Delete
Step 1: Select the managed SCA from the Additional Devices and select EDIT to update the SCA Line Label OR select DELETE to REMOVE THE SCA and Line Label
Step 2: Edit the SCA Line Label to another character and press SAVE NOTE: ONLY alphanumeric characters (0-9, a-z, A-Z)
Busy Lamp Field allows you to create a list of users to monitor on your handset. Please contact your CTA or Support to find out what phone type you have and the abilities to manage this.
Adding new Users:
Allows users to exclude themselves from the Group and Enterprise Directory.