A typical organization spends approximately 3 dollars in operational expense for every dollar spent on PC hardware acquisition.

Evolve IP DaaS frees businesses from the endless cycle of purchasing, supporting, upgrading and ultimately replacing local PCs by providing a untethered “virtual” work space that can be accessed from anywhere, at any time, on a variety of devices and for a predictable monthly fee. By leveraging desktop virtualization from VMware, IT managers are freed from the need to “touch” each desktop to fix problems and deliver new applications, saving staff time and keeping employees productive.

We are one of five certified VMWare Horizon powered Desktop Badge service providers in the US. Evolve IP DaaS is also built on EMC XtremIO which is one of the fastest available Solid-State Arrays.

Why move Desktops to the Evolve IP Cloud?

• Mobility & Productivity – Users can gain access to their desktop from any location on any device, while administrators can support and deploy from a centralized location.
• Stability – Services from Evolve IP are delivered from robust technology centers over multiple carriers ensuring that services are available regardless of conditions at the customer location.
• Scalability – Meet new requirements by adding additional resources to the “virtual” desktop rather than upgrading end user equipment
• Performance – Immediately rectify PC problems by remotely restarting, or re-imaging the desktop saving IT time and putting employees back to work immediately.
• Security – Provide external users with secure access to company apps and data. Enforce end-to-end security, consistently, across all users, regardless of device.
• Economics – Reduce the total cost of desktop ownership by almost 70% through remote troubleshooting & ease of deployment.

Standard Features

• Windows Desktop in the Cloud
• Web Based Management Portal for self-service management.
• HTML5 Blast Client
• PCoIP delivery protocol provides:
  • Seamless desktop user experience
  • Rich media content
  • Access to local USB peripherals

• Default or Personalized user experience
• Built-in Virus protection
• Can be accessed from Windows, Linux and Mac computers, various zero/thin clients, IOS ( iPad), Chromebook and Android devices.
• Provides a windows experience using windows 2008/2012 skinned to look like windows 7/8
• Add any application that you own to your desktop image
• Integrate and manage virtual desktops with your AD

Evolve IP DaaS Optional Features / Applications:

• User applications such as Microsoft Office (Standard or Enterprise)
• Evolve IP DaaS Applications such as Hosted Exchange
• Personal and Shared storage and backup via vServer , VDC or Cloud Backup

Business Rules

• One DaaS Seat is required for each named user.
• RMM Essentials or Professional is required per seat, or customer can provide their own RMM tool using the Customer Provided (RMM-ZERO) SKU.
• User types can be blended per account.
• For shift workers, please include shift worker SKU and ensure total number of desktop seats plus shift worker seats adds up to total user count. Also ensure total MS Office licenses matches the total user count.
• 25 user minimum for any DaaS order.
• DaaS orders also must include the AD Setup and Promotion Migration Service. SKU = EDCMIGAD
• Each account requires one DaaS Bundle which includes two Active Directory servers, redundant dedicated tenant appliances, Cloud Firewall with 10 Mbps Internet Port, One Gold Pattern.
  • Active Directory server can be integrated (as an additional site) with customer’s Active Directory or can operate as a Dedicated AD Domain.
  • • Integrated Active Directory configurations require secure access between the customer’s location and Evolve IP network (Access and WAN port, Cloud Connect or Site to Site VPN services)
    • WAN Access or Cloud Connect can be shared with other Evolved Office products (Evolved Office: HPBX, Evolved Call Center)
  • Included AD server can accommodate a maximum 200 GB of file/folder redirection data.  Larger environments should order additional vServer or VDC resources.
  • Group storage will not be backed up unless backup / DRaaS product has been added to the order for AD or File Server.
• Customers can bring their Office licenses if they have software assurance with mobility, or customer can purchase MS office via Evolve IP SPLA.
• We are able to install O365 based thick Office clients in our multi tenant DaaS environment. NOTE: Pro Plus or E3 licenses levels required
• Remote Access VPN services are not required for secure, remote access to Evolved Desktop, but are recommended for administrator access to AD server.

Dedicated Hardware and Software Licensing (in Beta)

• Currently under development, customers of 250 seats or more are eligible for dedicate hardware.  This brings certain advantages:
  • Customers may bring their own AV, which is usually their preference anyway.  Less change around security and compliance.
  • Customer may bring their own Client OS licensing, they must work with their Microsoft representative for licensing compliance.
  • Windows 10 Client Desktop licensing may be provided by either customer or Evolve IP (Coming Soon via CSP)
  • Additional line items and costs apply for Windows 10 licensing.

DaaS Technical Overview and Customer Awareness

Group Administration

All of Evolve IP’s DaaS technologies are designed to help reduce the day-to-day burden of infrastructure management from the customer’s IT staff. In order to do this, it’s very important that our customers understand what we do, and what they are required to do.

Active Directory Planning and Management

Evolved Office: Desktop service requires a Server Bundle that provides security to the customer’s Virtual Private Cloud and acts as an Active Directory Server for Evolved Office Desktops. There are two ways that this Active Directory can be provisioned.

–Standalone AD – The AD server operates on its own and will govern authentication and security for customer’s DaaS desktops

–Integrated AD – The AD server acts as a site of customer’s existing AD infrastructure.  A secure connection, such as Site to Site VPN, MPLS Connection to Evolve IP, or Cloud Connect is required to operate in this fashion.

Group Administration

Once you have migrated your environment to Evolve IP, we require the help of a local Group Administrator, who is responsible for providing support and direction to end users, supporting local devices, and management of your important line-of-business applications.

Evolve IP is responsible for the following:

1. Datacenter Infrastructure and Reliability

2. Virtual infrastructure platform, up-time, upgrades, accessibility and security.

3. Network connectivity of platform and core routing.

Customer responsibilities are as follows:

1. Group Administration – overall management of client technology needs.

2. Local Device Support – management of PC hardware.

3. End User Support – troubleshooting printer issues, print server performance, file permissions.

4. Line of Business Applications – installing specific software packages

Evolve IP will not troubleshoot customer workstation, printers, servers or applications. It’s critical that executives AND IT staff understand their roles and responsibilities. The Evolve IP SOW can be reviewed in detail here: http://www.evolveip.net/paperwork/sow.pdf

Applications

Every business uses a unique set of applications to perform its day-to-day functions. With the Evolved Office: Desktop, you are not limited to a predefined list of applications or versions. There are several ways that you can upgrade your desktops to include the applications you need or already own.

Preinstalled Applications – Your Evolved Office: Desktop comes preinstalled with a standard set of applications and plug-ins including: MS Internet Explorer, Trend Antivirus, Adobe Reader and Flash Player, Java ,QuickTime, Firefox

Evolved Office: Applications – If you choose, Evolve IP can provide and preinstall a number of desktop applications from Microsoft, including: MS Office, Visio, and Project.

Your Applications – If you have existing investments in Microsoft applications or other applications, you may install these directly to your Evolved Office: Desktops.

Server Applications – If you have applications that require a server, you can add additional vServers / VDC  to your Virtual Private Cloud to house these applications.

Just as with your desktops, Evolve IP can provide you with server applications from Microsoft including: Exchange, SharePoint, Lync, and SQL. For Exchange, you can purchase Exchange as a per-user Service or on its own server (providing you full control and direct integration to your Active Directory).

For any other server applications you require, you’ll be provided administrator access to the vServers on which you’ll install these applications. It’s important to note that while Evolve IP technicians are in a position to assist in server availability, networking and connectivity, they cannot provide application support for your line-of-business applications. Evolve IP does provide Server Management products that can assist in the monitoring of application services, should this level of support be required.