ECS Setup and Manager Help Content
This document provides links to all help content for the ECS Setup and Manager Client. It is broken up into each subsystem of the Setup and Manager client: Business Structure, Staffing and Implementation.
Setup Help Content
Business Structure
Staffing
Implementation
Business Process
Manager Help Content
Below is a list of all activities that can be performed in the Manager Client. Each activity is listed in the appropriate subsystem with the appropriate link to the help content for each activity. The help content will also contain activities that can only be performed in the Setup Client.
- Adding a New Agent Profile
- Changing Agent Parameters
- Change Agent’s Load Allowance
- Assigning Agents to Business Processes
- Assigning a Supervisor to a Business Process
- Defining Wrap-up Time
- Changing an Agent’s Phone Extension
- Activate Special Treatment Flow
- Setting Alerts and Warnings
- Adding Contacts to the Address Book
- Changing Contact Center Operation Hours
- Creating Disposition Codes
Business Structure
- Adding Contacts to the Address Book – Address Book
- Changing Contact Center Operation Hours
Staffing
- Adding a New Agent Profile – Agents
- Changing Agent Parameters – Agents
- Change Agent’s Load Allowance
- Changing an Agent’s Phone Extension – Agents
Implementation
Business Process